Kristy Top

Orders are processed within 24 hours of being placed.

• We provide free express shipping on all prepaid orders.
• A flat fee of Rupees 49 is applied on all Cash on Delivery orders.

Delivery times are as follows:
Shipping to metro cities takes 3-4 working days, and to tier 1 cities takes 5-7 working days.

At Basata, your satisfaction is at the heart of everything we do. Each garment is thoughtfully crafted in our Ghaziabad facility and passes through a strict multi-layer quality check before it reaches you.

As a proudly independent, bootstrap brand, we don’t offer “15-day no-questions-asked returns.” Instead, we believe in a more personal, transparent, and fair approach:

• If you’re not fully satisfied, you may initiate a return within 5 days of delivery.
  
• Refunds will be issued as store credit, so you can select another piece you truly love.
  
• Please note: sale and discounted items are final sale and not eligible for returns.
  
• We currently do not offer cash refunds, as this helps us keep quality high and prices fair.
  

This way, you can shop with confidence knowing that every Basata piece is made to last, checked for quality, and backed by our commitment to your satisfaction.